Warranty / FAQ
Common wholesale questions before you place an order.
This page answers common questions about MOQ, samples, packaging, product information, warranty discussion, and quotation preparation for Zomarr massage products.
Ordering
MOQ depends on product model and order requirements. For confirmed first-page products such as ZMH623, the current reference MOQ is 500 pcs.
Sample discussion can be arranged before bulk order confirmation. Please send the model, target market, and sample destination.
Please send product model, expected quantity, target country, packaging needs, delivery destination, and whether you need sample discussion.
Product Details
Yes. Product specifications can include size, power input, battery information, packaging size, carton details, and key functions when available.
Product images, feature descriptions, and detail-page visuals can be discussed to support ecommerce and retail presentation.
OEM/ODM requirements can be discussed for qualified wholesale orders as part of factory capability review.
Packaging
Packaging discussion is available for qualified wholesale orders. Please share packaging preference, sales channel, and target market.
For confirmed products, carton size, gross weight, quantity per carton, and packaging details can be prepared for buyer review.
Warranty
Warranty terms should be confirmed by product model, order quantity, destination market, and purchase agreement. Final terms can be discussed before order confirmation.
Please provide model, order information, photos or videos of the issue, and quantity affected. Zomarr will review the case and discuss next steps.
Wholesale Policy Notes
MOQ should be confirmed by product model and order requirements. Use 500 pcs as the reference for currently confirmed featured products.
Samples can be discussed before bulk order confirmation. Sample cost, shipping, and lead time should be confirmed case by case.
Warranty and after-sales terms should be confirmed in writing before order confirmation.
Still Have Questions?
Send your product inquiry.
Use the RFQ page or WhatsApp to send model, quantity, target market, packaging needs, and sample requirements.
Wholesale buyer FAQ
What information should I prepare for a wholesale massage product quote?
Share the product category or model, target market, estimated quantity, sales channel, timing, and any logo or packaging requirements. This gives the sourcing team enough context to assess the next step.
Can Zomarr discuss private-label or OEM and ODM projects?
Yes. Project discussions can cover product direction, logo and color requirements, packaging, sample review, and the information needed before production planning.
How are MOQ and lead time confirmed?
MOQ and lead time depend on the selected model, requested customization, packaging, order quantity, and production schedule. They are confirmed for the specific project rather than presented as a universal promise.
Can I discuss product requirements for a specific market?
Yes. Include the destination country or region and sales channel in the inquiry so applicable product, labeling, packaging, and documentation requirements can be discussed early.
What happens after I send an RFQ?
The team reviews the requested product, quantity, target market, and customization requirements, then follows up using the business contact details supplied in the inquiry.