Warranty / FAQ

Warranty / FAQ

Common wholesale questions before you place an order.

This page answers common questions about MOQ, samples, packaging, product information, warranty discussion, and quotation preparation for Zomarr massage products.

Ordering

What is the MOQ?

MOQ depends on product model and order requirements. For confirmed first-page products such as ZMH623, the current reference MOQ is 500 pcs.

Can I request samples before bulk order?

Sample discussion can be arranged before bulk order confirmation. Please send the model, target market, and sample destination.

What information should I send for quotation?

Please send product model, expected quantity, target country, packaging needs, delivery destination, and whether you need sample discussion.

Product Details

Can you send product specifications?

Yes. Product specifications can include size, power input, battery information, packaging size, carton details, and key functions when available.

Can products be used for ecommerce listings?

Product images, feature descriptions, and detail-page visuals can be discussed to support ecommerce and retail presentation.

Can I ask about OEM/ODM?

OEM/ODM requirements can be discussed for qualified wholesale orders as part of factory capability review.

Packaging

Can packaging be customized?

Packaging discussion is available for qualified wholesale orders. Please share packaging preference, sales channel, and target market.

Can you provide carton information?

For confirmed products, carton size, gross weight, quantity per carton, and packaging details can be prepared for buyer review.

Warranty

What is the warranty policy?

Warranty terms should be confirmed by product model, order quantity, destination market, and purchase agreement. Final terms can be discussed before order confirmation.

How are product issues handled?

Please provide model, order information, photos or videos of the issue, and quantity affected. Zomarr will review the case and discuss next steps.

Wholesale Policy Notes

MOQ

MOQ should be confirmed by product model and order requirements. Use 500 pcs as the reference for currently confirmed featured products.

Samples

Samples can be discussed before bulk order confirmation. Sample cost, shipping, and lead time should be confirmed case by case.

Warranty

Warranty and after-sales terms should be confirmed in writing before order confirmation.

Still Have Questions?

Send your product inquiry.

Use the RFQ page or WhatsApp to send model, quantity, target market, packaging needs, and sample requirements.

WhatsApp Quote